SHIPPING POLICY
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Packages are generally dispatched within 1- 2 days after receipt of payment.
Orders placed before 4:00 p.m. will begin processing the next business day. Business days include Monday to Friday. Orders placed during the weekend will begin processing on Monday.
We currently ship only in Cyprus with ACS Courier or Akis Express.
We offer free ground shipping on the following:
Pick Up from ACS Orders valued more than 50€.
If you want us to ship outside Cyprus feel free to email us with your details and we'll get back to you the soonest with a quotation rate.
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When we ship your order, you will receive an email confirmation with your tracking number and estimated delivery.
Shipping fees include handling and packing fees as well as postage costs.
We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.
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We do not deliver to Post Office Boxes.
RETURN POLICY
We take pride in delivering high-quality products. We accept returns only if an item arrives damaged or has expired. If you receive a defective product, please contact us within 5 days of delivery, providing your order details and clear photos of the issue.
Products that have been opened will only be eligible for return if the defect or damage is evident upon opening and only upon us reviewing it.
Unopened products may be returned, but the customer is responsible for the return shipping costs.
Your satisfaction matters to us, and we’re here to assist with any concerns. Reach out, and we’ll do our best to help!
PAYMENT METHOD
​We accept payments online through Stripe, one of the most widely used online payment gateway systems.
OUT OF STOCK PRODUCTS
If a product you have ordered is out of stock, you are allowed one of the following options:
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Request a full refund for the specific product, in which cases you should allow 2 business days for the refund to show on your card.
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Wait for a few days for the product to be restocked. In this case the specific product will be sent to you when it arrives in our warehouse with no extra shipping cost charged.